Online shops ‘don’t deliver’

14 Nov 2006

Supermarkets are giving website customers a ‘dismal’ service a test has found. Given a 33-item shopping list, none of the five top online supermarkets could find everything.

On top of this, only one – Waitrose – could deliver the next day, says The Grocer magazine.

Tesco (£5.99 delivery) managed 33 items after two days but that included two substitutes. At Sainsbury’s (£5), it was two days and four subs.

Asda (£3.99) took three days – and called early, when the customer was out. A spokesman for The Grocer said: ‘It’s a dismal picture for just five weeks ahead of Christmas.’

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